Shipping & Returns

We offer FREE* standard shipping within the continental United States. 

For information regarding Returns and Exchanges, please call 212-777-7857 from 12-7pm EST.

 

*Return shipping not included

 

Returns:

We hope that you are happy with your Town House Shops purchase! If not, please note our return policy below.

Return Policy:

You have 7 days from the date of delivery to process a return.

To be eligible for a return, please make sure your item is unused, is in the original condition and original packaging.

To complete your return, we do require a receipt or proof of purchase.

Please send your return to:

Town House Shops
504 LaGuardia Place
New York, NY 10012

Unfortunately, we do not offer returns for gift cards!

SALE items are FINAL SALE.

Refunds:

Once your return is received and inspected, we will send you an email to notify you of your returned product status.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Please allow 5-7 days for processing.

Exchanges:

If you would like to exchange an item, send us an email at friends@townhouseshops.com or call 212-777-7857 and follow the return instructions as noted above.

We will bill your credit card for the new item when it ships and process your refund when we receive the original item.

We appreciate your business and hope that you have enjoyed your online shopping experience with Town House Shops! Please visit us again soon!

xo

Town House Shops